Returns & Exchanges
At Big Frog Supply, we want to ensure your home improvement projects are a success. If you are not completely satisfied with your purchase, you can return most new, unopened items within 30 days of delivery for a full refund.
Initiate Your Return
Log in to your account or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the items in their original manufacturer packaging, ensuring all manuals, hardware, and accessories are included to qualify for a full refund.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing