Frequently Asked Questions
Everything you need to know about your Big Frog Supply order.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days for delivery within the continental United States.
Do you offer professional discounts for contractors?
Yes, Big Frog Supply offers a Pro Program for industry professionals and contractors. Please contact our support team with your business credentials to apply for bulk pricing and exclusive discounts.
What is your return policy for home improvement products?
We accept returns on unused, unopened items in their original packaging within 30 days of purchase. Please note that some specialized or custom-ordered items may be subject to a restocking fee.
Are your products covered by a manufacturer warranty?
Absolutely. All products sold through Big Frog Supply are backed by their respective manufacturer warranties. We are an authorized dealer, ensuring you receive full coverage and support for your home equipment.
How can I track my shipment once it has left the warehouse?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.